Developing a global assurance program
for the livestock export industry

Privacy Policy

1. General policy

This policy sets out how the Livestock Global Assurance Program's (LGAP) Program Owner collects personal information. It also describes how the Program Owner holds, uses and discloses personal information.

The Program Owner is defined as Meat & Livestock Australia Limited (MLA) insofar as it is related to the development and administration of LGAP. For MLA's privacy policies related to its other business activities, you should refer to the main MLA website.

The Program Owner respects the privacy of individuals.

This policy governs the Program Owner 's collection, storage, use and disclosure of personal information. By visiting the Program Owner's website or providing the Program Owner with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy.

2. Types of personal information collected

The personal information which the Program Owner collects and holds will depend on the nature of your interaction with us but generally includes your name, contact details (such as your phone number, address and email address), general information about your livestock and business operations, details of your employer or the organisational with who you are associated, e.g. your nominating organisation. It may also include credit card details if you are purchasing a product, passport and other personal identification details, your frequent flyer details, travel insurance details, dietary requirements or information from your résumé if the Program Owner requires these details for an event or for responding to a job application. The Program Owner will ordinarily identify at the time of collecting your personal information which elements the Program Owner requires to facilitate your interaction with the Program Owner.  

You may be able to deal with the Program Owner without identifying yourself (ie anonymously or by using a pseudonym) in certain circumstances, such as when you make a general enquiry about the Program Owner or its programs. If you wish to do so, please contact us to find out if this is practicable in your circumstances.

3. Method of collection of personal information

The Program Owner generally only collects personal information if you choose to provide it yourself, for example in person, over the telephone, by post or email, via this website or by completing online or hard copy forms. However, there may be occasions when the Program Owner collects your personal information from someone else, such as when the Program Owner engages a third party to assist it with membership drives or when the Program Owner jointly conducts a program or event with other organisations or consultants.

The Program Owner also automatically collects certain information when you visit this website. Such information includes your browser type, server address, operating system type, your IP address, how and when you use this website and previous versions of this website visited. The Program Owner uses this information on anonymous basis and does not use it to personally identify you unless required to do so by law.

This website may contain links to third party websites. The Program Owner does not operate these websites and therefore is not responsible for the collection or handling of personal information by the operators of these websites.

Personal information may be collected by way of forms filled out by individuals (including via online forms), emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews. Where necessary and with your consent, the Program Owner supplements the information received from you with information from third party sources, such as your employer or nominating organisation (if you are a committee member).

You do not have to provide your personal information to the Program Owner but, if you do not provide the information requested, the Program Owner may not be able to manage your membership or provide you with its products and services.

4. Purposes for holding and using personal information

The Program Owner uses the personal information that it collects for the purposes for which it was provided to the Program Owner, to carry out the Program Owner's business purposes (which are detailed generally on this website,), to fulfil its legal obligations, other related purposes or as permitted or required by law. Where the Program Owner's documents request personal information, the Program Owner will state the general purposes for its use and to whom it may be disclosed, and the main consequences, if any, if the information is not provided. the Program Owner's general purposes may include:

(a)    providing products and services that you have requested and responding to your enquiries;

(b)   (b) administering LGAP and dealing with stakeholders;

(c)    keeping the Program Owner's members, Operators, Facilities, Certification Bodies, Auditors and relevant members of the public informed of the Program Owner's business, the products and services that it provides and issues relating to the meat and livestock industry;

(d)   conducting specific projects in which you have chosen to participate;

(e)   administering competitions;

(f)     administering events;

(g)    including your details in publically available databases on the this website;

(h)   managing your membership with the Program Owner;

(i)      the Program Owner's governance, such as annual general meetings, board meetings, and the development and maintenance of LGAP intellectual property including the LGAP Certification Rules and the LGAP Standards; and

(j)     sending marketing material that the Program Owner considers will be useful (if you have consented to receiving this). If the Program Owner is notified that a person does not wish to receive such information, it will not send it to that person. This does not apply to information that the Program Owner is legally required to send.

5. Disclosure of personal information

Generally, the Program Owner will obtain consent before it discloses any personal information other than as specified in this policy. Such consent may be given expressly or it may be implied by conduct.

Some of the information that you provide to us will be published in documents or databases that will be readily accessible to the public or made available to the public on request. This includes information contained in the register of members and information about voting entitlements. Another example is where you are an applicant or certified Operator or Facility, the Program Owner may include your personal information in the LGAP public directory, which is publicly available.

Depending on the product or service, your personal information may be disclosed to:

(a)    the Program Owner's related entities, international offices and representatives for the purpose of the Program Owner's business only;

(b)   external service providers (on a confidential basis and such service providers will be limited in their use of the information to the purpose of the Program Owner's business only). In particular, the Program Owner's database of LGAP Members is maintained on a server operated by a third party, under contractual obligations of confidence;

(c)    national or international standards bodies, in relation to participation in the standards development and other activities of those bodies;

(d)   specialist advisers to the Program Owner who have been engaged to provide the Program Owner with legal, administrative, financial, insurance, research, marketing or other services in relation to LGAP; and

(e)   any other person authorised, implicitly or expressly, when the personal information is provided to or collected by the Program Owner.

The Program Owner may also publish its disclosure practices in relation to specific products or services that it provides.

Some of the Program Owner's related entities, international offices and representatives to whom it may disclose your personal information are located overseas, in countries such as the United States, Japan, Korea, Europe, China, Indonesia, Russia, the Philippines, India, Malaysia and Vietnam.

6. Security of personal information

The Program Owner takes reasonable steps to protect personal information it holds from misuse, loss and interference and from unauthorised access, modification or disclosure.

The Program Owner will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for the Program Owner's business purposes and it is permissible by law to do so.

7. Sensitive information

Some of the information the Program Owner collects may be ‘sensitive information’, including information or an opinion about an individual's health, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or membership of a trade union that is also personal information, among other things.

The Program Owner may use and disclose your sensitive information for the primary purpose of collection, or for reasonably expected secondary purposes which are directly related to the primary purpose, or for purposes to which you have consented and in other circumstances authorised by the law to be disclosed, or where disclosure is necessary to prevent a threat to life, health or safety).

Personal information may be included in documents that are identified as Committee-in-Confidence such as:

  • opinions expressed in committee meetings and recorded in the meeting minutes; and

  • comments submitted as part of the standards development process where committee members can be identified.

Documents labelled as Committee-in-Confidence may be circulated within the committee or to the responsible parent committee.

8. Access to personal information

A person may request access to personal information that the Program Owner holds about them by contacting the Program Owner using the contact details below. The Program Owner will process such requests within a reasonable time and may charge a fee for providing access to cover the costs of verifying the application and retrieving the information requested. If the Program Owner denies an access request, it will provide reasons for doing so.

9. Correction of personal information

The Program Owner will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date.

The Program Owner should be promptly notified if there are any changes to an individual’s personal information by contacting the Program Owner using the contact details below. A person may ask the Program Owner at any time to correct personal information held by it about them. On request, the Program Owner will take reasonable steps to correct the information so that it is accurate, complete and up to date, or will provide reasons for not doing so.

10. How to make a complaint

If you wish to make a complaint about a breach of this policy you can contact the Program Owner using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and information.

The Program Owner will investigate the issue and determine the steps that the Program Owner will undertake to resolve your complaint. The Program Owner will contact you if it requires any further information from you and will notify you in writing of the outcome of the investigation.

11. Changes to this policy

The Program Owner may amend this policy from time to time, and the amended policy will be published on this website. Please review this website periodically for changes to this policy. Your continued use of this website or services or provision of further personal information to the Program Owner once this policy has been amended constitutes your acceptance of the amended policy.

12. Contact the Program Owner

If you have any questions or concerns about this policy or the Program Owner's privacy practices, please contact the Program Owner's by emailing